Enterprise Car & Van Hire - Liverpool Airport

To many cars
Apr 17th, 2023

No worries! :)
Jan 14th, 2023

Had a great experience. Car was ready for me when my flight landed. Check in and check out took a few minutes and the car was very clean.
Dec 12th, 2022

ORIGINAL COMMENT: When we arrived last night we were told we had a 3 door car and I specifically asked if it has 5 seats because we were a party of 5 (when I made the reservation I selected an economy 5 door car). We were in a hurry and with a tired little girl, it was night, so we just got in the car and left. After a while, the backseat passengers noticed that there wasn't a 3rd seatbelt and when we arrived at our destination and got out of the car we saw that the backseat only seated 2 people. It was our fault for not checking the car before we left, but this is no excuse for the terrible service we were provided and for the fact that we were given a 4 seat car for 5 people, thus putting our life in danger because a person will not have a seatbelt. Also, we had another issue when paying for the car: the price given to us when we arrived to take the car was different than the original reservation - it was higher obviously. When I told the gentlemen this, he changed the price per the reservation, but again, this is no excuse for giving us a higher price in the first place. LATER EDIT: I was contacted by the management team and when I arrived to leave the car I talked with Jordan who is the assistant manager for the Liverpool Airport location, and they expressed apologies for what happened and asked what they can do to make it up to us. Ultimately, we were given a partial refund. Hopefully the Enterprise team will be more careful as to not let these things happen again in the future. I updated my start rating from 2 to 4 starts for the good customer support they provided in the end.
Nov 13th, 2022

Whilst vehicle hired was satisfactory, Enterprise failed to pay whole of 200 returnable deposit (8.75 shortfall) despite being informed by member of staff on return of vehicle that I was due to be paid the deposit with no deductions made. Have been in touch with Enterprise car park staff who confirmed that the outstanding monies would be paid within 3 working days. No payment received since this matter was raised 7 days following my conversation with staff member. Not impressed.
Aug 27th, 2022