Brandon Hire Station Liverpool

Accepted payment for equipment hire they couldn't fulfil and then stated they can't return funds for upto 5 working days.
Jan 29th, 2023

Jan 6th, 2023

We hired the wall sander, they only had 80 sandpaper sheets so got advised to go to screwfix for other grits. After then spending the next 3 hours looking for sandpaper that would fit and having no success, I rang them and they told me it was my fault! 'I should have checked before hiring it'. No-where in Liverpool sells the sandpaper that fits this machine. I was so upset so my husband dropped it off the next day. He said the moment he walked in, the man was hostile, offensive and mean. Because we tried to use it to not great success, they still charged full price!! There was no 'I'm so sorry you had such difficulties or we'll warn customers next time.' He was so unpleasant, what horrific customer service. Although the first man i spoke to was nice, the second man was just so nasty. He shouldn't be allowed to work anywhere in customer service. I am left so upset and disappointed. I will never, ever come here again.
May 27th, 2022

Feb 22nd, 2022

Disgusting that if you hire something and take it back 5 days early with it being over the Easter got it back to them early for them to keep the funds for the other 5 days. Out of order and will not be using this place again! Not a good way to keep valuable custom. I think personally you pay for what you use. We used it 2 days and paid for 7!! Bad buisness
Nov 30th, 2021