Monument Post Office

Apr 24th, 2023

The postoffice is under new management and came across a lovely lady who served me she was so nice ,helpful and very knowledgeable I will definitely recommend this postoffice to get the best value of customer service
Mar 13th, 2023

I work in a local store and visit nearly every day. Often I bring a lot of items which I know is a lot of work but Lindsey always helps without an issue and is a delightful person, couldn't ask for a better service.
Oct 7th, 2022

The staff are very rude
Sep 19th, 2022

Update Jan 2023 - this lady seems to have gone now and the new staff are LOVELY. I've got to be honest, I've held off making this review just in case the staff were having a bad day/s. However the lady with the red hair and glasses, (Joan? I could be wrong with that name) is a very rude and unhelpful person. I used to go to this Post Office quite regularly as a Ebay seller however each time she would have a go at me saying there's no such thing as second class tracked, so I said second class signed. The next time I went in 'no such thing as second class signed, it's second class tracked'. It was a constant cycle like this for months- all whilst getting spoken to awfully. How I heard her speaking to other customers is shocking. Surely this isn't allowed? I've avoided this post office for weeks, recently went in to send a parcel using a old Very package however I sellotaped over the word very and she point blank refused to take it. She said 'the post man will think that's for Very and take it all the way there'. So I said that's fine, he'll see the address on the there and realise the mistake and where it's meant to go. So I insisted she post it but again she point blank refused. My partner took it to another post office and they were lovely, agreed that it was ridiculous and the parcel arrived to the receiver 2 days later without issues. I'm no longer going here - it literally ruins your day and leaves you feeling awful, which is ridiculous! The Post Office opposite the Royal Hospital have absolutely lovely staff and is relatively close by if you're looking for another one to visit.
Jan 17th, 2023