ASDA Pharmacy

Jan 23rd, 2023

Shocking customer service with zero compassion for patient needs Last night I attended at about 7:45, I wasn't noticed until about 7:50, the staff then accessed my information sent over by 111 in order for me to access a reliever inhaler. I couldn't collect my prescription in time before my regular pharmacy had closed due to a crash on the motorway. After getting my medication, another member of staff dressed in plain clothes decided to ask me for proof of the need for the medication. She requested and email or evidence...I found this strange. She asked no questions about why I needed the medication through a 111 out of hours request for medication. After a discussion she then pointed out it had now turned 8pm so she couldn't serve me anyway. Honestly the most bizarre and poor customer service I've ever experienced. I will not be using this pharmacy again. They told me to call back 111 and go somewhere else...this took me over an hour to organise. Thankfully the staff at Tesco pharmacy were much more interested in helping me access a potentially life saving medication.
Sep 29th, 2022

My emergency prescription was sent here, Im Ill with with suspected covid so sat in the car in my pjs while my fella went in to grab me an emergency prescription for my mental health. The women assistants were lovely, the main pharmacist on shift this Sunday was extremely rude to my boyfriend. He made me leave the car in my pyjamas with suspected covid into an extremely busy shop as he would not allow my boyfriend to collect. And then lectured me on the use of emergency prescriptions like Im not a support worker in my day job and dont already know all the information. The people I support are allowed access to a full months prescription on emergency. I was only granted 7 days. Nearly in tears at this point as my anxiety has spiked not having my meds and obviously very unwell. He handled the situation with such an attitude I felt the need to leave this review. Disgusted and extremely upset.
Aug 10th, 2022

Jun 16th, 2022

My prescription was sent to Asda pharmacy on 22/4 (2 simple items) I gave them a week and went to collect it today. After being left waiting for 15 minutes the assistant came out and said it wouldn't be long and suggested I do some shopping! She also said they only had 1 out of 3 boxes of my tablets, so I would have to return after the weekend for the rest. So despite having the script for a week it hadn't been prepared and they hadn't even got sufficient tablets in! Last Time I had a script sent there it took 3 visits on separate days to get the 2 items ..all visits of course included a wait. They seem totally cavalier about their customers time and certainly think we have nothing better to do than hang around in Asda. Maybe it is a ploy to get us to buy more stuff there. So I suggest ,unless you have plenty of time to spend hanging around Asda, you go to a different pharmacy.
Mar 1st, 2022