Boots Pharmacy

The quality of the service offered by this branch has plummeted over the past six months. This is not the fault of the pharmacists and customer-facing staff: they try their best, but there are simply too few of them present at any one time. Queues are frequently huge, medications are often not available. Something must have gone severely awry at the managerial level.
Mar 8th, 2023

3rd and last time of going to this Store. Went 3 times at different times, tonight after 4pm. Waited and waited, there was 4 people in front of me, walked again as on other 2 occasions. Went into store to do some shopping and bummed into a bloke who'd been 2nd in the queue, he told me he'd walked out. The place is Horrendous. Customer service does'nt exist. Never again. Did'nt even want to give 1Star but you have no choice
Feb 24th, 2023

I have used this Boots for prescriptions for many years however due to my recent experience I will no longer use them. I went to collect an item on 23/2 and a member of Boots staff was very rude to me when I explained I needed the item that day she snapped I dont really need to know that which upset me. I then went to another pharmacy as she said my item had been sent only to be told it wasnt sent over. I then tried to ring the next day, 25 times ! none of my calls were answered. When I went in the next day I was told it never got sent over. I will say when I collected my last ever thing I will get there today 3/3 the NHS pharmacist was very nice,I think maybe some of the older staff in this store could take a leaf out of her book.
Feb 6th, 2023

Got to be the world's worst organised pharmacist that has ever existed.
Jan 27th, 2023

Extremely rude staff who not only lacked the most basic of knowledge regarding the items I required but made an awkward situation even worse by arguing with me when I politely tried to explain the correct information regarding a medication I had been taking for many years, in order to obtain said medication from them. The entire fiasco also took place, embarrassingly, right in front of a growing queue of customers. The staff responsible have evidently had no training in confidentiality or treating customers with respect. Given where they work, I hate to imagine how often other people have to endure similar treatment.
Dec 6th, 2022