Rowlands Pharmacy Longmoor Lane

Mar 6th, 2023

As I read other reviews about this chemist I feel I have made a good choice in moving my prescription away from them. On one occasion I went in, i was told to my face that my prescription was not available on the day, so I said "ok thanks" then walked out. As I got outside I realized I didn't have enough tablets to make it to their date. I walked right back to quickly explain my situation and ask could I take the prescription away with me. I couldn't see the member of staff anywhere, it was like I didn't speak to anyone twenty seconds ago? Another member of staff approached me so I tried to explain the situation, she wanted my details and dismissed my story. Quick as a flash I had my prescription and a blank look from the member of staff. I was asked "do you pay?" To which I replied yes. Then I paid and the staff member walked away. I didn't know what else to say so I left with my full prescription thinking, did that really just happen?
Jan 17th, 2023

This use to be such a great pharmacy then they changed our pharmacist and got rid of all the staff replacing them with mindless drones. Where it use to be hello how are you doing, how's that new medication your on having any problems, there is now no consistency of care they just fill the prescriptions and fling you out of the door.
Feb 15th, 2022

Called my G.P to enquire about prescription, was told it had been done & sent to Rowlands. When I enquired at Rowlands the lady said it hadnt been sent through and to call the G.P. surgery. Called the G.P surgery on the way back home and explained what happened. The receptionist re-iterated that it had been sent to Rowlands. Returned to Rowlands and explained. Another lady found it. I was feeling most unwell that day. Didnt even get an apology.
Feb 13th, 2022

Absolute Joke, the Pharmacy manager Emily, stands there smirking, she thinks it is a joke, they lie constantly, zero customer service skills, the staff are far too young as a group to have any SENSE! I watched Emily, recently give methadone to someone in need, over the counter in full view of four other people in the store, not only immoral, am pretty sure it is ILLEGAL! I found it totally disgusting. They simply do not care, the staff ignore you when you enter, you wait while, they simply turn their backs on you. This pharmacy is toxic, they have a group psychosis believing the customers are a NUISANCE! AWFUL. The area manager really needs to sit and review performance, and also watch CCTV of the staff over the past few weeks. Critical medications are not ordered in time, I would not trust them to supply my dog with worm tablets!
Feb 3rd, 2022