Eforea Spa Liverpool

Really nice place very clean staff are amazing especially the new girl on reception who was really polite and friendly.
Apr 25th, 2023

Worst spa I've ever been to. Worst facial (barely touching the skin, also paid for 1hr 20. She cut short after 50 mins. Did speak to receptionist who said " ill email you" that was a month ago, and nothing. I was back in reception , dressed and ready to go home, whilst the treatment was still supposed to be going on. 150, not cheap. But worst. Never again
Apr 1st, 2023

Mar 20th, 2023

Usually really enjoy it here,but yesterday it was really busy (no one's fault) but the hydrotherapy pool wasn't working, the fountains in the pool were not working. Dont think I would have went in if I would have known, as I only stayed for 30 mins.
Mar 7th, 2023

Absolutely disgusting customer service. Booked in my mum and girlfriend for a spa treatment, I asked twice on the phone during booking do we need to bring the voucher or anything else and got told "no just your bathing suit". Fast forward to the day and I wake up from night shifts to my mum and girlfriend not having a relaxing time but instead stressing because they all of a sudden needed a copy of the voucher, had to pay double what was originally paid. I rang up and spoke to a lady named Layla who was very helpful and polite and has issued a refund now the voucher has been accepted when I rang up again. 5 days waiting for 150 quid because of one of your member of staffs mistakes, and on top of that it being a stressful experience and not relaxing is an absolute joke with how expensive everything is at the minute. It took 4 days of ringing to get through to the spa to book in the first place, tried to ring the hilton hotel section but they cant be bothered to walk 2 minutes down the hallway to ask them to pick up the phone. Asked if we can rebook or go home to pick up the voucher and was told no on everything, no flexibility and wouldnt even let us book for another day. Massage treatment did not feel like 25 minutes at all either, maybe 15. Its a shame because after being stiched up for another 150 quid (300 total for a 150 session) the facilities were lovely and Layla was very polite and helpful. If you are going to spend money on a spa/relaxing day do not use this place because you will be more stressed by the end of it. Absolutely disgusting behaviour from the people involved. Only 3 stars because of Layla who was very polite and helpful.
Feb 15th, 2023