Edwards & Hampson Joinery Ltd

Exceptional service, and a great result for our home!
Apr 24th, 2023

Had a new staircase fitted by EH to replace our old and tired looking staircase. The guys working on site were very efficient and tidy, and took their time to make sure everything was fitted correctly. We were originally going to see if we could rescue our existing stairs but thought for the slight increase in price, we may as well replace and we're so glad we did; the stairs look fantastic. I highly recommend EH. An established company you know you can trust.
Apr 23rd, 2023

Highly recommend this company. From visiting the show room to completion of fitting everything promised was carried out, all staff friendly and professional. Fitters kept mess to a minimum and completed job to high standard and quickly
Feb 10th, 2023

High quality products and great customer service. Reliable and well run Liverpool business.
Jan 13th, 2023

We ordered a solid oak staircase to replace and existing staircase, I stress the word Solid because when it came to installation it was anything but, oak veneer plywood had been used in parts. I agreed to a remedy which they never fully completed, they changed the design without consultation, three elements did not fit and two still don't, screws protrude though the staircase and there is a hole where the staircase was made incorrectly and doesn't fit. Now this apparently is my fault for not pointing these issues out even though they are supposed to be the professionals, these so called professionals don't inspect their own work and have no pride in their work, it's a bit take it or leave it. In my opinion I would strongly avoid using this company or if you do be a lot firmer than I was in insisting on getting exactly what you have agreed to pay for before agreeing to pay the final balance, we learn by our mistakes mine was having faith they would deliver what they promised. With regard to their response, as to be expected it is factually incorrect. The court only addressed the issue of the amount owing, the court ruled they they had no authority to rule regarding the repairs that are still outstanding because I had not filed the evidence correctly and without the evidence such as photo's they could not make a judgement, the court made no such ruling that the staircase was made to specification, for Edwards Hampson to suggest they did come as no surprise, they were awarded part of the claim but not the full amount, that's a fact. I was trying to keep costs down because I just wanted what I had ordered not what Edwards Hampson felt like installing, I will therefore be issuing my own lawsuit against the company which will now include a claim for damages not just the cost of the staircase. If any part of this review are incorrect Edwards Hampson are free to pursue me for online defamation and slander, something I encourage them to do, I doubt they will though because everything I have said here is a truthful account. Again in my opinion do not trust Edwards Hampson Ltd.
Dec 20th, 2022