Trivelles Liverpool

I experienced probably the worst customer service I've ever experience through this hotel. At 8:30pm the night before we were meant to travel up from Bristol to Liverpool I got an email to inform me that the hotel had cancelled our booking. When I rung the hotel about this they told me it had not been open to the general public for a week. When I asked why i was only told the night before we were meant to travel 4 hours to come to Liverpool I wasn't even greeted with an apology. I was told I could see if their sister hotel had any availability for us to stay. So instead of being in bed getting a restful nights sleep before my trip I had the burden and stress of seeing if there was any space for us at the new hotel which we needed because of their negligence. They didn't have any space at their sister hotel and was told by the manager that the police were there at the time I called so he would need to call me back. I told him not to bother as we had dodged a bullet and would find somewhere else to stay. Long story short don't stay here unless you want it cancelled the night before and you won't even get an apology.
Feb 15th, 2022

Dec 1st, 2021

Dec 1st, 2020

First of all my check in was supposed to be at 3pm, I arrived in reception at 2 30pm and the staff said my room would be ready ONLY AT 5pm. Its totally disgusting after a 4 hours driving from my town to Liverpool someone says something like that. Id been waiting at the reception area to my room get ready, and the receptionist said I couldnt stay there as It wasnt a waiting area. He said I had to leave the hotel and come back at 5pm. I didnt have a place to go, if my room had been ready I would be in the room, not at the reception. After all I entered in the room. It was the dirtiest room I have ever seen. I couldnt believe that it was truth. The bathroom was smelling really bad. The matters was terrible. The furnitures was older than mine grandmas house. The floor was quite dirty as well. So, baddest experience I have ever had.
Oct 18th, 2020

Feb 3rd, 2020