X1 The Terrace

Jan 5th, 2023

I have been excited to rent his property (3 BHK) from the last 3 months but it wasn't available. I made several enquires with X1 lettings and put myself on the waiting list and jumped at every new listing opportunity to talk to them. Couple of months back when Robb was handling it, it was bearable and now it's certainly gone down the hill. Their waitlist is a joke as I never got notified when properties were available to rent. I have simply had such a terrible experience to arrange a viewing or wanting to get information about the properties that are now available as it is close to September. Unfortunately had to deal with Lois Dougherty who is a terrible Enquiries and Viewings Account Manager. Out of a dozen emails she responded to just two of them. Repeatedly calling their lettings office is of no use as Lois just doesn't want to get on the phone to talk. All her colleagues tell us that they'll pass on the message and she'll send us an email but she never does. After spending 40 minutes on the phone with her today (I insisted that I'll be on hold for as long as I can to get to talk to her) and asking her to provide information about the terrace listing I saw on rental portals, she has sent me information about X1 the gallery. She did that twice and I had to chase her to arrange for a viewing for the terrace instead. All this effort in vain as they cancelled our viewing or they inform us the last minute that the property is taken off the market. Either she is selling the properties to her friends or is very discriminating towards other renters who are keen to secure this property. We were ready to view 2BHK as well but we were told that they don't have the keys to it and cancelled the whole viewing altogether. Thank you X1 and Lois, I don't think I'll want to rent this property even if you give it to me free. She needs some lessons in etiquettes, Email 101 and should prolly get her eyes checked as she sent me multiple emails about the gallery and even a contract to sign the rental agreement! How fantastic! Maybe once upon a time the account manager dealing with Terrace was really great but not this time. If getting information about the property and viewing is such a hassle, imagine trying to secure this place to rent. Not even in my nightmares!
Jul 8th, 2022

My housemate and I viewed an apartment here recently, and were shown around by Samantha Scott. She was incredibly helpful, answering all questions we had with ease and providing extremely hospitable service! Overall a fantastic experience!
Mar 24th, 2022

After attending a viewing at X1 The Terrace I am pleased to share our great experience. Samantha Scott, who led our viewing, was more than accommodating answering all our questions in a friendly and professional manner.
Feb 21st, 2022

I had a fantastic experience moving into the apartment with all the legwork done by the fantastic team at X1 particulary Samantha & Beth for sorting out the paperwork and utiltiies. Update 09/06/2022: A huge warning for anyone who decides to use the parking services at X1 which are controlled by VCS (Vehicle Control Services). Please check the company online and their reviews but it's a bogus company with a terrible reputation who will scam you without letting you make your case and you will have no choice but to pay extortionate amounts of money in parking fines. Otherwise you have to go court. I had an issue where I didn't realise that my parking permit had expired and even though I was still paying the monthly fee to park my car, I recieved multiple fines from VCS (Vehicle Control Services). I was happy to pay a reasonable fine as this was my fault but VCS take advantage of the situation and force you to pay multiple fines. I did contact X1 about this but they have ignored me so for this reason I have downgraded the rating.
Jun 26th, 2022