Frank Dooley & Son Funeral Directors

Brilliant service from start to end very professional helping us with every step of the way at a very difficult time
Apr 5th, 2023

My son sadly passed away in May 2021 , he was entrusted to the care of Dooley and Sons Haydock . The quality of care and the professionalism shown was sadly lacking , many mistakes were made causing stress and trauma to the family . An investigation was launched and our questions were finally answered months later . Whilst i appreciate the honesty of the investigation and the acceptance that quote " we are taking the appropriate actions to ensure a situation of this nature does not occur in the future with any other family " After our traumatic experience i would not advise using this company .
Jan 31st, 2022

Following the death of my mum in January we used the Haydock office of Frank Dooley to organise the funeral as my dad lives in Haydock and it would be convenient for him to visit mum in the chapel of rest. We found their service excellent from our first meeting right up until the day of the funeral. All the staff we dealt with highly professional, comforting and empathetic. Id like to say a particular thank you to Fiona who was always available to answer my questions and really made us feel that everything would run smoothly. The chapel of rest is very calm and peaceful and Fiona did a great job preparing mum. On the day of the funeral Kieron and his team were brilliant. I cant praise the whole team highly enough.
May 6th, 2021

What a truly comforting and and amazing experience we as a family had from Frank Dooley & Son in Haydock. Whilst it was different than we ever envisaged given the current restrictions in place we were left in no doubt that we were in safe hands and that we wouldn't forget or miss any of the detail that was important too us. Dad's funeral was tailored to our needs and focussed very much on what we as a family wanted. Kieron guided us through from start to finish with great confidence which gave us comfort. The last memories of dad in hospital were not the best but to visit him in Chapel at Haydock and to see him so peaceful and just sleeping replaced the times we wanted to erase. He was transformed to the man we will always remember, always smart and very proud. Thank you Tony for your patience and understanding during our visits. I know that Kieron had personally and secretly visited the family home/pick up points and checked the route to the crematorium at least a couple of times to make sure everything went smoothly on the day. When the day arrived it went better that I ever imagined, the cortege arrived in plenty of time for reflection. Kieron was aware that family, friends, neighbours, and dog walkers who were unable to attend the service would be on the route and he made allowance for this. As we left the family home he even reminded us of the need to ensure we had locked up securely. The service itself was lovely and the webcast suggested by the team allowed family and friends from all over the world join us in our final farewell. Whilst I could go on and on, I just wanted to mention the Much Loved tribute page to dad was the icing on the cake allowing family and friends to share their personal tributes and memories, photos and donations directly to our chosen charities without the need for us to get involved with cash and cheques, donations went straight through to the charities. WOW - I never thought I would be writing a review about the great service my family received for my dad's funeral but here I am. On behalf of the family and myself, thank you Angela, Kieron and the whole team at Frank Dooley's in Haydock. Dad would have loved his send off. You are all amazing.. xx
Jul 8th, 2020

Very professional. Everything was organised in a short space of time. Tony is a pleasure to deal with.
May 5th, 2020