Phoenix Domestic Appliances

(Translated by Google) Man (Original) Con man
Oct 17th, 2019

Reserved an fridge freezer from Facebook, paid deposit and was let down twice. No communication whatsoever about them not showing up, when confronted said we are in the trades for over 40 years we are not conning men however, did not answer calls and hes gone and deleted our conversation on Facebook a day later. I have no trace or evidence of this even happening now. I asked for a refund of my deposit after being let down first time but I guess I will never see the money again. Appalling customer service. Im now stuck with a broken freezer with limited options before Christmas. I shall count my losses but hope you have a Merry Christmas after ruining mine. I will make a report to national fraud with the details I have.
Jun 7th, 2019

Robbed me. Stay clear. He's just a scum!
Apr 7th, 2019

This company is nothing but a way of parting people with their hard earned cash. Having bought an Indesit washer dryer off them, which then failed after a dozen uses, they have failed to honour the 6 month warranty. Despite repeated calls and texts over a 5 week period, they have failed to come out on four occasions to repair the machine. They have also declined to replace or refund the machine leaving me no option but to talk to trading standards and the small claims court. Washer dryer was delivered to Maddocks Road, just so that the owner wonders or asks which one. Unfortunately, you cannot leave no stars as a review.
Jun 21st, 2018

My parents bought a washing machine with these guys, paid them money on bank transfer, eight days later no washing machine but lots of excuses, so I asked for a refund. Two weeks later and still no money back. Nice enough people but completely incompetent, and dont pay them until you have the goods in your possession or youll probably never see it.
Mar 5th, 2018