Gateacre Brow Surgery

Most Receptionist, senior receptionist and practice manager are all barriers to reach GP or nurse practitioners. They have no empathy anc even when they make mistakes they argue defending each other rather than apologising and solving the problem .
Apr 23rd, 2023

I have just needed to use the new drop in service. It was extremely busy, but the organisation, and personal who dealt with me were brilliant. I was seen and sorted in about one hour, inspite waiting for my turn and the large number of people also waiting.
Mar 15th, 2023

Mar 10th, 2023

Receptionist was lovely and helpful and that's where it ended. The Nurse practitioner I seen was very unwilling to help. Gone are the days when you're GP actually cared. I never write reviews and normally take them with a pinch of salt. But it seems the reviews for this surgery are spot on. I've seen Dr Gupta and Dr Rosser in the past and they are really marvelous caring Doctors. But unfortunately they are not always there. Good luck I'd personally go to the drop in centre and get properly checked if it's something urgent. I hope things change because it used to be a good surgery.
Mar 4th, 2023

Receptionists are very rude and abrupt, they could all do with some customer service training.
Mar 2nd, 2023