Dr S E Luck - Walton Medical Centre

Mar 14th, 2023

Absolutely disgusted with the attitude of the young receptionist. Every time I ring for an appointment or prescription I know its her just by her cant be bothered aggy attitude. If you dont like your job get a new one.
Feb 2nd, 2023

Id give no stars if it was an option. After entering reception. You Cant forward book an appointment. Can only get an appointment if you phone at 8am each morning & see if your lucky. Im in work then & cant access a phone. So impossible to be able to phone to get an appointment. Received a letter to get fasting bloods taken. Take a day off work. Collect the blood form from reception & go upstairs. To be told you cant get a ticket & wait anymore, you have to book an appointment online. No appointments available despite the woman coming out & complaining re the no shows. I cant take any more days holiday, so blood form is now in the bin as I work every morning during the opening times. The service & systems in place are dreadful & a total barrier to help for anyone that works.
Jan 9th, 2023

Easily the best GP practice i have been a patient off. Very easy to get an appointment and every single doctor i have seen at this surgery have been polite, friendly and listened to any illnesses/issues me and my children have had and taken seriously.
Sep 20th, 2022

One of, if not the worst doctors surgery I've have ever been with. Be wary of the rude receptionist desk. There is maybe 1 receptionist that has manners but the rest don't seem to care at all. My main geipe is that I have not been anble to make appointments for 3 weeks now and they won't answer the phone! I've been ringing everyday from 7.50 until 10 and I just get the 'I'm sorry but this surgery is now closed, please ring back between 8AM and 4PM'. The worst part is that they will only accept booking appointments over the phone at 8am... but they don't turn the phones on. So how am I supposed to book? Dr Apiahpoku is an empathic and an amazing doctor, but she is the only worthwhile gp there and very hard to get in touch with in general. I wish you the best in sorting out the surgery, but I think I will be moving GPS as this has been a problem the entire time I have been registered since 2017.
Nov 9th, 2021