Blundellsands Surgery

Great response time, clear and straightforward service, very patient with people with special needs. Only downsides are the two and a half minute phone menu disclosing information before youre transferred; need an option to skip it, gets annoying after a while or you have to call back if your signal dips. Speaking of signal, if you dont have any phone signal for triage appointments youre basically screwed, having to go outside in public, sharing confidential information to my doctor, like I have had to a couple times in the past, is not exactly ideal; should have some facilities put in place. Other than that theyre fantastic!
Jan 20th, 2021

A very good experience with my GPs here. The receptionist/admin lady at the front desk was extremely attentive and was very friendly My Doctor was brilliant and was thorough and had clearly read all my notes prior to the appointment. My only suggestion would be on the door my Doctor had 'recording in progress, do not disturb' however my Doctor never explained why he was recording or asked for consent on whether I wanted to be recorded, it would've been nice to have been asked. Otherwise a very good experience for my first time coming to this GP practice. Well done and thank you!
Jan 15th, 2023

A lovely team, yes they are stretched , yes the increasing demands on receptionists means there is a slight hesitation while you are assessed as to whether you are likely to Go Off if they cannot deliver your expectations of care because of the poor state of the NHS. The care I received has been and remains excellent. I recommend politeness and patience, yes they are human and will make the occasional mistake, yes the NHS is in the worst condition I have known, shouting and screaming at the staff will not improve it.
Oct 11th, 2022

If I could give no stars I would. Whilst most of the GPs there are polite and friendly, the reception and admin staff are rude, have no customer service skills, inept and simply unprofessional.
Jul 23rd, 2022

Aug 15th, 2021