Argos Liverpool Great Homer Street in Sainsbury's

Mar 29th, 2023

[25/02/2023 at 08:30am] This morning I tried to exchange my laptop, purchased yesterday, at this store due to a potential hardware fault that was causing a buzzing electrical sound within the chassis. The member of staff running the till proceeded to GASLIGHT me, saying she couldn't hear a buzzing sound and therefore I wasn't entitled to an exchange or refund. I noted that the sound is low in volume and thus is difficult to hear in a noisy enviroment (shop/supermarket), this appeal to reason had no effect on the staff member who was clearly determined to ruin my day and deny me an exchange. As a last resort I invoked my consumer rights under the Consumer Contracts Regulations, which entitles consumers to a refund for product faults within 14 days of purchase. The staff member proceeded to lie by saying that this doesn't apply in my case as the seal on the box was broken - however, this exemption in the CCR act pertains to broken seals for software/CDs/DVDs; NOT laptops. How can I verify the condition of an electrical product without first opening it and turning it on? The member of staff, whom claimed to be acting manager for the day (another dubious claim), should be able to answer this for me.
Feb 17th, 2023

Very easy to shop pick out and quick service excellent recommend it thank you you
Jan 9th, 2023

Its not nice place to visit because of security
Sep 29th, 2022

Dec 22nd, 2021