The Very Group HQ (Shop Direct)

well i had one or two book orderd but never secan you make shore i have book sent please and ilke to order as to sumer thankyount it we pay ever mouth
Mar 20th, 2023

Worst customer service EVER in my 57 years. I am awaiting a refund over 2 months . 18 calls later and ill from the stress and contradictions I was told. I recorded many of the calls with failed promises of solutions and call backs and have emails and documentation where by they say they refunded to my bank account. I was even on the phone to them 23rd Dec 2022 where they said it had gone into my account whilst I was on the call..I contacted my solicitors due to the unbelievable catalogue of lies and stress it was putting me under . They then said on 28th Dec 2021 they had sent a cheque . NO CHEQUE was sent . They then said on 4th Jan 2023 it had gone into my bank account . It had not . On call number 17 (all calls incidentally go to Cape Town) I was told it had gone via cheque on 11th January 2023 and it would take another 12 to 14 days but they sent to wrong address apparently so I was to get a call back today 13th January 2023. No call back came so I called again and on hold for another 30 min and no manager AGAIN to be found and she expected me to wait further. All were made aware I was recording calls . I have spent days on the phone . I have screen shot the times . My solicitors will have to take this now as I'm worn down and they can seek costs and damages as we believe the evidence is all there for gross negligence and my consumer rights just literally disregarded . And I might add that this does not include the catalogue of errors prior to the start of the alleged dispatch of my refund . Including lost return item . Waiting on courier Told to drop item at post office . Lie after lie after excuse
Jan 14th, 2023

Ordered airfryer and it's stuck in limbo and nobody wants to help - chat bot needs closed as it does nothing - another modern company that probably gets swamped with complaints so their idea of dealing with complaints is to restrict contact hours and not answer the calls during the very limited times
Dec 28th, 2022

Worse company ever I payed for 220 for item I returned back and still taken the the 220 pound every time I phone up very there people I can not understand there haveing a party in back ground iam going to small claims court I after many years with very can't wait to close my account once this is sorted Tracy waldron UK
Dec 28th, 2022

Ordered 2 ovens. For some reason they are being delivered separately. One should have turned up this week, but when I checked on the website, it said that it had been returned. Waited an hour for someone to pick up the phone. They were unable to help and have now referred me to another department - with yet another wait. Chatbot is useless. Why can't there be an email service?
Dec 8th, 2022