B&M Retail Ltd

I purchased Christmas gifts 10/10/22 and tried to return 18/11/22. Apparently there is a 30 day policy that you can NOT return for a refund after 30 days! This information was NOT told to me at the time of purchase or written on the receipt nor is it displayed in the store!!! I wouldnt of purchased them if I would of known! I was with a very sarcastic manager who snatched the receipt, smirking and shrugging her shoulders. I will never ever shop at B&M again after this experience!
Nov 11th, 2022

Mar 12th, 2023

It's a distribution centre
Mar 1st, 2023

I bought a lot of storage boxes and when I got home 2 had lids missing. They had lids when they were put in the trolley, but a kind shopper helped me put them into the car and put the trolley back for me, and unintentionally left 2 lids in the trolley. When I got home and noticed they were missing I rang B&M Head Office as couldn't get hold of the store and they arranged for me to collect 2 lids when I was next in the store. Mine had been handed in and put back on the shelves with the other boxes. Very helpful lady at Head Office, thank you.
Feb 5th, 2023

If I could give no stars I would! Had a Christmas present, no receipt asked for a credit note. Apparently manager Tony Joyce doesn't allow this, but other b&m stores may do. Manage was off today, but his supervisor, dictated his rules, with attitude. Don't buy electrical gifts from b&m unless the manager has customer service knowledge.
Jan 26th, 2023