Neighbourhood Coffee Roasters

So sick of this coffee being everywhere. Its so bitter and foul and spoils a nice brunch. I need a list of where this used so I can avoid. Same disgusting taste everywhere
Apr 20th, 2023

Great coffee, amazing service - highly recommended!
Apr 18th, 2023

Delivered coffee to this Roasters this morning and they have presented me with one for a good start of the day. What I can say, its just incredible flavour and taste. Bought 2 packs for my partner. Definitely recommend!
Feb 8th, 2023

Excellent quality, ethically sourced coffee thats delicious PLUS the people are just awesome, so friendly. Love visiting the roastery
Aug 12th, 2022

Long story short. I bought a sage barista pro coffee machine which was defective (the thermojet did not work) and have not received a refund for a 655 purchase. I've received customer service and support at a level far below what I would have expected. Neighbourhood had told me they would arrange collection of the machine and arrange a refund when the machine arrived with them once sage had confirmed it was defective. When sage did confirm this they asked me to send the machine to them by tracked delivery (at cost to myself) which I did. The machine went missing with the courier at which point I was told I would not be given a refund. I started a claim through paypal. Once they received the paypal request they contacted me asking me to wait and see if the machine turned up which it eventually did over a month later. The parcel arrived just before the timeframe to escalate the paypal case expired. I did not escalate the case as I presumed I would be refunded now the package had arrived. Several days later after sending a few emails neighbourhood informed me the package had been received but the product had been damaged to an extent they would not be able to provide a refund and to seek compensation from the courier. The courier paid out the maximum they do (300) which left me 350 out of pocket. Since informing neighbourhood of this they have ignored my emails. I've given them every chance to redeem themselves before writing this review but after almost 6 months since the purchase enough is enough.
Mar 29th, 2023