Bed Factory Direct Aintree

Excellent company...visited showroom and received attentive, but not pushy sales advice from assistant, Alison. She listened carefully to what we wanted and the huge choice of fabrics exceeded our expectations. We were regularly updated on timings and the service of removing our old beds and making up new beds was executed with good humour and speed. An issue post delivery was dealt with courtesy and professionalism settling our concern with knowledge. Louise, Jack Alison Craig are all a credit to the company. Thank you!
Apr 23rd, 2023

Attended the showroom in Aintree today to look at ottoman beds. I found the sales staff were excellent and informative. We were assisted by Dylan who was polite, helpful and knowledgeable and showed us our options. The choices and options for beds and headboards are numerous and with the assistance of Dylan we ordered our ottoman and matching headboard. The process was trouble free and we are really pleased with our choice. Great service from Dylan , who is a real credit to the company and handled our requests without any problems. Looking forward to getting our bed next week.
Mar 25th, 2023

Mar 19th, 2023

We have bought a mattress online but when delivered next day realised it wasnt the right product for us. We have contacted customer service and also went to the shop (what we should have done in the first place). We have opted for another mattress more suitable. The staff in the shop and the customer service agent have made every effort to help us to find a solution thats suits both sides. Its not the mistakes someone makes but how they are being dealt with that matters. This sets you apart from the rest. Thank you all for your support and also your great sense of humour. :-) you scousers are a lovely bunch of people. We will be back
Mar 5th, 2023

We found it really frustrating that one member of staff was constantly trying to poach us from the original member of staff who was helping us. The original member of staff was training someone so when he asked us if he could help and continue to train the new staff member We said ofcourse. He showed us around then left us to look told us to let him know if we needed anything. The second he went another member of staff jumped at us and wouldn't leave us alone to look! Kept telling us if we wanted to order just tell him today and pay the deposit etc... I explained if we needed anything we'd go back to original staff member... he carried on so we left! Shame because we did find the bed we wanted.... won't be going back though we don't appreciate the way we were treated!
Feb 28th, 2023