Home Appliance Care

I dont know whos driving a 19 plate van for this company but in queuing traffic down a small road in Pontefract the driver has gone on the wrong side of the road while traffic is coming made the traffic reverse then pulled in further up, I wouldnt usually make a fuss but Im currently on the way to hospital as my partner is in labour yet Im not driving about like that.
Apr 13th, 2023

Jan 25th, 2023

The customer service is extremely poor. Despite an auto response email saying theyll get back to you within a specific timeframe, it takes weeks and several emails before you get a generic reply. I have been told to call them to arrange a repair for my hob (which hasnt worked at all for months now) but they never pick up the phone! I have spent hours over several attempts and not once have I got through to someone, just permanently held in a queue. I emailed to explain the predicament and was told that calling was the only option. I tried again before Christmas just to get an automated message saying theyre closed for staff training. Called again today and theres another message saying theyre not making appointments for out of warranty repairs at the moment! So frustrated. Lesson learnt: DO NOT BUY A STOVES PRODUCT
Jan 13th, 2023

I work here! The place is inept.
Jun 26th, 2022

I spoke to an adviser about purchasing a carbon filter for the extractor fan . Gave my model number and she said she found the right one. Unfortunately.ate when it arrived it was not the case. I followed their return policy and am still waiting for my refund which has been over 3 weeks now. I have emailed them but no reply. Wouldn't recommend anyone to purchase from them .
Apr 12th, 2022