Parliament Place

Nice studio apartment
Apr 10th, 2023

If I could give 0 stars, I would. I rent a property at Parliament Place, Liverpool. I rent it through a local letting agent, but the building is managed by Urban Evolution so most maintenance issues have to go through them. What was formerly the maintenance phoneline now gives you a message saying that due to reasons of "efficiency", they are "no longer taking inbound calls". They request that you email them (good luck ever getting a reply) or use their app to log a complaint. The app, which is rated 1* on the App Store, is impossible to use - 9 times out of 10 it crashes, and the other 10% is glitches and refreshing. In addition, they flat-out lie on their website. On the page advertising Parliament Place, they talk about a well-equipped gym, a communal lounge... these things just do not exist. There is no gym whatsoever. They also talk about a "private" and "exclusive" courtyard... which in reality is a carpark covered in litter, accessible to anyone who walks in off the street. They also boast of secure parcel collection (and yet in the lobby there is a sign requesting tenants not to have any parcels delivered to the building as they keep getting stolen). Parcels pile up on an unused desk area, and letter boxes are frequently broken. Moreover, they speak of 24-hour security and a secure key fob door system. I have never ever seen anyone from the block management - there is truly no security or any kind of presence on site. My worst experience was in November, when they took about a week to fix one of the outer doors, and during that time they didn't block it off or anything - it was just unlocked and open, and it could be seen as such from the road. I know that I was not the only one to report this. During the time that the door was broken, I was woken up at 6.45am by a man shouting and trying to enter my apartment. He tried to enter several apartments along my corridor. I'm a young woman living alone - it was terrifying. I reported this again but the door still wasn't touched for several days afterwards. Every time that I needed to contact block management, the number rang out. In the end, I called the lettings team from Urban Evolution (who manage the block) and complained to them. They said the door issue was due to a missing part. Now, there isn't even a number to call. Avoid this company at all costs.
Jan 17th, 2023

If you have come to this place, sry but won't be a pleasent stay
Nov 20th, 2022

I recently had a viewing with a NO-SHOW agent and on the day, they didn't respond to calls or the email asking for the whereabouts of the agent. I still haven't heard back from them. Also, at the building, parcels and letters were left all over the reception area with no security. Giving them one star as it's not possible to give them zero stars.
Oct 11th, 2022

Worst place I lived in the Uk. The noise is tribally bad and annoying. The security is weak, many things have be stolen from many people who I know who lived there, including my laptop that has been stolen from my own studio. There is no concierge working there. I recommend no one to live there unless agency responsible for managing the property change or improve their work.
Jun 13th, 2022