Vulcan Motors Ltd

I took my car for investigation into a knocking noise and it was investigated and resolved before 1pm. I was kept informed, not pressured into the work required and my car now runs perfectly. They provided a good report and photos too, will definitely be back in future for MOTs and any work required. Faultless service.
Apr 20th, 2023

Initially helpful, transpires Ben Rounds is very disingenuous and has a lot to learn about fair trading, maturity and conducting good business. Especially with vulnerable disabled customers, as I am. Offered me trade rates and recovery service however when needed was contacted and although afforded an extensive period of time to reply, completely and rudely ignored communications. Quickly became evident Ben only made his disingenuous offers when caught out quoting DOUBLE the price of other Bosch accredited garages for MOT and servicing and I had to arrange another fair trading and very well qualified Mechanic (Ross at Yateley MOT you are genuinely and consistently not only a top person but also a highly valued and skilled Mechanic, 5 stars) to collect my vehicle from Bens garage to ensure as quickly as possible my vehicle out of his care. Lengths I simply have not had to go to before, but did and worth it in order to avoid being ripped off by Ben. Please note: Owing to harassment by owner Ben Rounds calling my number when he was sent txts indicating not to (clearly upset by this frank review of his behaviour since initial review during which I felt under duress pestered by him to leave a positive review to ensure safe release of my vehicle), I have today instructed my Solicitors to address his conduct, breach of contract, data protection issues arising from negligently divulging a customers personal information including but not limited to location of a customers residence, vehicle work (personal data held by his business customers are reasonably entitled to enforce remain subject to data protection and privacy - I do not know the detail of other customers vehicle repairs and/or mechanical defects nor should I, I do I want to thats their private information) in addition to misrepresentations regarding sums that were in fact paid to him in respect of this matter. Ben Rounds in fact supports my position that unless a customer posts only positive (albeit forced) reviews he will proceed to harass and bully until the customer changes it. Defamation is a legal term clearly not understood by Mr. Rounds. It requires material to be demonstrably false. So, in view of the fact that my review is demonstrably TRUE and AFTER experiencing Mr. Rounds self-evidently disingenuous and misleading offers he only made to elicit a good review for his business (to which I fell prey in order to ensure my vehicle safely returned having been subjected to his misrepresentations, highly immature and unprofessional behaviour) , I may also give consideration to taking the option to add photos to this review posting every sms message Mr. Rounds ignored, every email, BACS transfer, quote from Vulcan Motors exposing his disproportionately high (aka daylight robbery prices) which are not marginally higher (clearly arithmetic a problem for Mr.Rounds) but in fact outright DOUBLE the pricing of other (reputable) garages as previously stated. I am disabled Mr. Rounds, that does not mean stupid. Put simply Mr. Rounds your time would be far better spent than micro-analysing reviews (clearly worried about them) in taking accountability of your low end behaviour, work on developing the intelligence and emotional maturity appropriate for your biological age and improving your business practices. I wholly agree with Mr. Rounds customer S. Khurram that Mr. Rounds is dishonest and misleading. I note your name may be BAME in origin and there may well be conduct discriminatory in nature (I felt) by Ben Rounds common to our experiences, whether race or in my case disability - so I deeply empathise with you S. Khurram. It is further noted you were not falsely accused of defamation (albeit a legal term not understood by Mr.Rounds rather unfortunate lack of education there sadly) and appreciate your transparency in your review which helps consumers especially vulnerable ones like me avoid unfair and misleading traders such as he is. Try respecting and honouring commitments Mr. Rounds. Its really not that hard.
Apr 1st, 2023

Ben and the Team at Vulcan were really helpful! Had quite a big issue with my car and Ben made the process Professional and efficient. Would recommend to family and friends! Service: General repairs & maintenance
Mar 21st, 2023

Fantastic service from Vulcan team. Very impressed by honesty and cost of repairs. I thought the DPF filter was causing car to go into limp mode but after diagnostic was the fuel filter. Filter replaced at very reasonable price. Thanks again . I will definitely be recommending to friends and family. Service: General repairs & maintenance
Dec 31st, 2022

We were visiting family in Crowthorne over Christmas and noticed our car had a diesel leak. Bit of a nightmare as we needed to make the 3.5 hour journey back to Devon in a few days time. Called several garages and mechanics but everywhere was too busy or closed. We tried Vulcan & spoke to Gary who was super helpful. Within an hour of us calling, they had replaced the leaking pipe and cleaned up the engine bay - for less than half the price that the VW garage wanted just to take a look at the issue! Vulcan went out their way to fit us in, without them we would have been stranded. Amazing service & value for money, huge thank you to them & highly recommend! Service: General repairs & maintenance
Dec 15th, 2022