Glyn Hopkin Nissan East London

I own a MG ZS EV . I purchased from MG Barnes as the East London was the closest to my home I used them. But I want to share the worst experience I had with them. Once you leave your car there theres no communication between them and you once the reach the phone whichs almost impossible. You can get an update. But the worst experience was leave my car to change the shock absorber leaking to a new one. They manage to damage another part and I was unable to work or either have a car to drive for the next 8 days. To make even worst they manage to lost my wheel locker I had to go back and forth with to force them to look into their shop. Totally unacceptable staff definitely need more training you realise that when you go to the real MG which is much cheaper for service and they know what they are doing. I dont recommend anyone to buy or either do a service with this branch.
May 1st, 2023

Dennis was exellent , happy with service
Apr 26th, 2023

Good
Apr 18th, 2023

Apr 18th, 2023

EDIT: The dealership manager (Nick) very politely and courteously contacted me almost immediately after leaving the below 1-star review. He was so understanding, listened and addressed ALL of my concerns, and explained 'how disappointing it was for his dealership to receive such a poor review.' Finally, I've received exceptional customer care and support - which is why I've raised this review to a fair 3-stars. Nick very graciously offered a small gesture of goodwill (unnecessary but very much appreciated) and frankly, after our extremely truthful conversation, I think he is actually one of the most professional and polite people I've spoken with in the car industry (seriously). Jordan has also (thankfully) 'moved on' and Nick assured me that the sort of customer service/support provided by his dealership is indeed always very good/exceptional; and with his heartfelt, upfront and polite attitude, I believe it to be true. Thank you Nick, I really appreciate your call and kind reassurance and sincerely wish it had been yourself I'd had contact with throughout the process. ------ Meh, this is just your average low-quality, 1-star car dealership with extremely poor leadership at the top and the 'couldn't-care-less once sold' mentality/culture. For example: the salesman - as nice a chap as he may be - Jordan, never bothered to return any of my polite, important messages; literally NONE of them AFTER the sale. When I called up they'd almost always say "oh yes, I can see Jordan sitting at his desk, please hold and I'll put you straight through", then they come back and say "actually, I can't put you through, Jordan is on lunch" (whether it was 11am, midday or 5pm). This precise action happened at least five times over a few months (so I feel it was a lie and quite rude, frankly). It would've taken two minutes to do the quick (promised) 'delivery update' call. I actually saw Jordan when I was getting my brand new car repaired (start/stop fault), I of course waved at him and smiled and he looked me straight in my eyes (making direct eye contact) for a few seconds and then completely ignored my greeting. How disgusting is that? Seriously! I'm not a bad person - all I was asking (as was verbally promised by Jordan at the time of signing the contract) were a few periodic updates about when my car was going to arrive - does this make me such a bad person to deserve this kind of disgusting behaviour? No, no it definitely does not! Also, I sent an email to the DEALER PRINCIPAL (the 'leader' of the branch) about a technical fault with my brand new car and he never even gave me the common courtesy of a simple, brief reply - and when the person at the top ignores his client's personally, there's truly very little hope of any real, decent service. Once you've placed your order forget any resemblance of 'service' - oh yes, before the sale of course ALL messages will be returned swiftly and you'll be connected immediately - but afterwards you will DEFINITELY be the one left chasing this dealership with your tail between your legs, cup in hand, hoping for a call back that will just never materialise. This dealer has absolutely/completely/literally put me off the brand FOREVER and I will NEVER own another Nissan again after such a terrible 'show'. I cannot believe you'll stay open for as long as perhaps you think you will, not with such a shameful 'service'. Seriously, this dealership is a DISGRACE to the brand and I hope customer service (the actual owner) will employ some new customer care training; because it's desperately needed here ASAP. It's so, so beyond bad. Nothing personal - indeed, just the raw truth.
Apr 22nd, 2023