Glyn Hopkin MG East London

Appalling service, I'm afraid to report. Booked my MG EV in for diagnosis as it was displaying some errors upon start up. I was called by the team within a couple of hours of the vehicle having been checked in to say the fault was a "missing part" (front radar unit) and that I'd need to pay 1300 for a replacement and associated fitting costs. I politely declined. When I collected the car and inspected it, the part was not missing - it had simply become detached and was hanging down inside my front bumper. I reaffixed it in a matter of minutes at home without any tools. All errors went away and all functionality returned. I wrote an complained about this on 30/3/23. As at 28/4/23 I've still not had a response from the group despite a promise from the branch manager (Martyn Chess) that he'd email me by 26/4/23 having chased 3 times. I finally received a call from Martyn on the 28/4/23 (after 4th chase) who apologised and accepted his engineers could have done exactly as I had done and advised me of their actions at no cost. Extraordinarilly poor service in my view. I shan't be using them, nor any of the Glyn Hopkin group again as I have no trust they'll do anything other than what earns them more money, rather than prioritising the customer and building trust.
Apr 26th, 2023

Apr 25th, 2023

Best and quickest service i have ever received...... thanks to Luke and Loic...
Apr 23rd, 2023

Overall a very good experience with this dealership. Mark Streeting helpful and professional, all staff and service good. Highly recommend.
Apr 21st, 2023

Very good service. Punctual. Great communication. Fast delivery of car.
Apr 14th, 2023