Country Hardwood

I used Country Hardwood to design and manufacture replacement windows and doors for my home. They provided an excellent design service discussing all options available. The windows and doors are all of a high quality, made to measure and fitted perfectly. Mark provided an excellent after sales service, replacing a few incorrect ironmongery components and has provided additional advice on redecoration specification for future maintenance. I would definitely recommend Country Hardwood to anyone requiring bespoke windows.
Apr 13th, 2023

This company supplied timber windows and doors for our orangery plus timber roof lanterns. The owner was very accommodating at first, giving me a remote tour of his factory to show me how they do things etc. He said they didnt fit orangeries even though their google listing said they do. So I paid approximately 23,000 for the above items and sought an installer to fit them for us. I managed to find a reputable carpenter who installed everything for us, but they had a massive headache getting everything to fit and commented that it was a poor quality product. I had supplied the measurements as they wouldnt even come out to do that, probably so they could blame any problems on that, which they duly did, and also on the fitting. I supplied measurements about ten times to them, checked and tripled checked by me and my builder so these were correct. Then came the problems, windows not locking or even shutting properly, window bars coming off, rubber seals coming away, windows not staying open etc. When I asked the owner about it, he first blamed the installation, then the measurements, then how the items were stored (apparently they cant be stored in their plastic wrapping and not in a cold environment (theyre doors and windows for heavens sake!). It seems everyone and everything is to blame except them. I simply asked for him or one of his team to come out and have a look at least and he refused, quoting something ridiculous for a site visit. I made the point that window bars and rubbers should not be coming away and has nothing to do with fitting or storage, although my fitters are excellent and do lots of high end work. Ive since had a locksmith in to check the locks and he also commented that although the handles are decent (for which I paid extra), the locks were all cheap branded and poor quality. So now having them all changed to better quality locks at further expense. I tried to get this company to help me out, even come and have a look but the owner was so reluctant to do so it was very disappointing and stressful to deal with. I feel I am left with a second rate product which reminds me every time I look at it. They say the true measure of a company is not how they act when things go well but how they act when things go wrong, and this company have failed miserably with their customer service.
Apr 2nd, 2023

We ordered large Bi folds at a great price and the service was excellent, attentive and detailed. When Covid struck we could not continue with our renovation and our deposit was refunded in full. Mark was amazing and compassionate and we will definitely be returning to this company for all our doors and windows in the future.
Nov 1st, 2020

I cannot fault the service we have received from Mark and designer Jason. From the moment we placed our order for bifold doors and large window, Mark responded to all my email queries (there were many!) and provided us with a price we were unable to find anywhere else. Excellent customer service all round so I will definitely be using Country Hardwood again and recommending them!
Oct 10th, 2020

Really pleased with my windows and service
Jun 13th, 2020