Oak Tree Pharmacy

If only I could give zero stars. Wanted 50 minutes and gave up.
Mar 27th, 2023

Just moved to Liskeard, here's my experience: The people seemed nice but: - The Google reviews are bad, especially about the pharmacy, I take regular meds but tried not to worry as many reviews are old and I get my meds delivered. - We saw the queue for the pharmacy first hand, I saw people taking 15-30 minutes just to get to the counter before they even started processing the order, which took at least that amount of time again to receive it. That shows they clearly don't care about improving anything for their patients, as poor reviews have been citing this for years. I still tried not to panic as I request my prescriptions and order them digitally. - I just (5 minutes ago) tried to order my prescription digitally for the first time only to find out that they're "Not part of the NHS Electronic Prescription Service", so I can't... I have to collect them in person... Every month... I do not have half a work day spare to stand in a sweaty-tight queue in a small waiting room with screaming children every, single month! Summary: I've been registered with 5 GP surgeries throughout my life, and the shockingly poor service provided here is completely unrecognisable, I feel like I've just moved to the US. I'm currently desperately trying to find a loophole to go to a different surgery, and I haven't even had the chance to see a GP yet!
Feb 13th, 2023

Absolutely sick of this pharmacy. They have no comprehension of customer service or efficiency. Every time there's a problem. Prescriptions are never ready when you're told that they can be collected and having queued for ages you then get told the stock response "it's not quite ready yet" which actually means it's not even started. You are then told to sit down and wait for ages. Last time I waited an hour and it had been forgotten. Never going there again. They deserve a zero star rating.
Jan 19th, 2023

You put your prescription request in the box that requires you to give 28 day's notice. You return on day 29. More often than not in a queue for around 20-30 minutes. You get to the desk. "Oh, they're just making it up for you now." This is the routine every time WITHOUT FAIL..! This is over the 5yrs I've been using this place. Let's say it's not the best.
Oct 8th, 2022

Ordered repeat prescription 4.weeks ago. Still.do not have items in stock!
Aug 19th, 2022