Lincolnshire Co-op Monks Road Food Store

Apr 30th, 2023

Feb 24th, 2023

Staff talking to each other on headsets whilst serving seems unprofessional, and unclear deals on items. Spend more time putting on/removing offers than they do delivering consistent value to customers.
Jan 13th, 2023

Love it
Jan 1st, 2023

Just had a poor customer service experience at monks road CO OP. The lad who served me didnt communicate very well and just processed the transaction how he wanted I left feeling disappointed and made to feel like it was my issue because of his lack of communication. Basically gave him some shopping to pay for then asked him to check lotto tickets 1 was a winner I wanted the cash and wanted to use dividend card to pay for the shopping. He just used to winnings for it instead and gave me change which I told him I didnt want to use the winnings to pay for the shopping he just shrugged and didnt offer to rectify this, he also lost my lotto ticket which I wanted to keep out of interest to see what the numbers were now I'll never know as he couldn't find it. He didnt scan my dividend either for the points on the shopping which I save up all year round so those points are lost, I asked for receipt so I could get points but he couldn't find receipt on till either so I walked out. I also wanted a scratch card but felt rushed because of his mistakes and because I expressed my annoyance he gave me attitude to the request that I hadn't finished . Went in there in a good mood came out fuming. I often find if you give them at the till more than 1 task at a time they struggle and make mistakes and it makes me feel I'm being a tricky customer
Jan 6th, 2023