Lightwater Surgery

Im not normally the type of person to put up a review, But I believe lightwater surgery truly deserves the recognition. I get really bad anxiety with hospitals from having a traumatic birth so I get very nervous when it comes to hospitals and doctors, however a couple of weeks ago my daughter was so so poorly, she could barely talk or move. She started to deteriorate after we put her to bed so I called 111 and they said over the phone there was nothing obviously wrong, I knew in my gut she wasnt right so I took her to A&E and it was over a 7 hour wait (we got there at midnight) and they only gave us calpol (which wed been doing anyway.) I felt severely judged by the hospital staff but I did make the tough decision to take her home to rest in her bed and take her to the doctors first thing. when I arrived I burst into tears from exhaustion and worry for my daughter, but the Dr was sooo sympathetic, calming and understanding It made me cry even more because she actually listened to me and provided her the required medication and even phoned later that day to check she was taking to the medication well. This surgery has helped me in more ways than you can imagine and they actually physically care for everybody mentally & physically! This also isnt a dig at 111 or Nhs, I get how difficult and understaffed it can be! I just dont do well in the hospital environment!
Mar 13th, 2023

I think this surgery is fantastic. Ive always managed to get an appointment on the day, and all the staff are welcoming, thoughtful and attentive. In particular Dr Forsbrey who goes above and beyond with her time, patience and support. Feel incredibly grateful to have such a wonderful local surgery and amazing doctor!
Mar 2nd, 2023

Just registered with Lightwater Surgery last week. Filled in all the forms online (super easy and straight forward) and had a call from them yesterday to discuss my SEN childs needs as a new patient. Instantly booked an appointment for her with plenty of time slots. Called in at 8am today to book an on the day appt and was seen at 9.15 am by a very competent GP who was extremely friendly, understanding and helpful! Sofar 100% satisfied!
Mar 1st, 2023

Absolutely brilliant surgery. First rate professionalism and kindness for our mum who we recently registered here (after a terrible service somewhere else that she had put up with for years). You see/ speak to a doctor on the same day! . I cant say enough good things about the surgery and the people that work there. Thank you.
Feb 8th, 2023

Iv just been on hold for 30 minutes. To get told I can't book an appointment for my own daughter as I don't have consent. How Ridiculous . She my daughter. She works full time , so don't have any spare time to wait on the phone to make an appointment. I think the practice need to rethink they policy. As that is a joke.
Jan 18th, 2023