Vision Express Opticians at Tesco - Lichfield

great service! the staff were so friendly and such a big help. I highly recommend these opticians theyve never disappoint me! Lucy and Beth your fab keep going with all your great work
Apr 27th, 2023

Worst company ever do not bother with these, I went 11th April for an eye test lady said that I needed glasses so I ordered some glasses. I had an original delivery date for the 18th to the 21st. I rang them on the 21st to see if my glasses had arrived. They told me they had not after I have had to continue to chase as they do not bother to reply back to me, Im speaking to customer service at head office. I was informed that my glasses had been lost by the delivery company and blame them. However as a company they should be aware of what delivery service that they use and ensure that the company values is satisfactory as it is not my job to ensure that the glasses arrive at the store. I have contacted them yet again and they have told me they have re-ordered the glasses like they were doing me a favour I have paid for something I should receive the product I have paid for and I have not heard anything from the Litchfield branch or head office, they have told me several times they are going to return calls yet still wait for those calls. In all honesty I would avoid this company I would give this zero stars, if I could their customer service skills do not exist. I still am waiting for these glasses and I have give me a new new delivery for the 8th of May, which is pretty much a month give a couple of days. My advice is stay away from this company.
Apr 26th, 2023

Lovely staff very happy with my eye test and help in picking frames - left feeling like a family friend - always Specsavers but am totally converted. Thank you ladies
Mar 22nd, 2023

I went to this opticians following an eye test and prescription from a different vision express. The lady was very helpful. Later I had to book a second eye test and the optician sneezed twice into her hand, no tissue, then made no attempt to wash or sanitise her hands before continuing with the test. That - for me - is unacceptable. Thanks for the glasses, and the cold.
Dec 24th, 2022

Visited Thursday as i had sat on my glasses, and for some reason they went out of shape!!!!! I had rung the opticians i had them from who were very short and couldn't help. They will never be supplying my glasses again . Both Lucy and Beth were so helpful i couldn't have asked for any better help Once again thank you both
Nov 15th, 2022