City Jewellers Of Lichfield

Terrible customer service, rude and obnoxious. No updates on collection, had to ring them and it was already done. Asked for refund on the phone and the owner got aggressive and put the phone down. Avoid like the plague
Jan 31st, 2023

Dec 25th, 2022

After buying my partners engagement ring back in January this year from City Jewellers of Lichfield, we have had countless issues with losing diamonds and shoddy work from their previous ring resizer. CJoL have rectified every issue without hesitation by replacing the missing diamonds, and even replacing their ring sizer. They even went to the extent of having the ring entirely remade for us. Unfortunately, yet again after issues, we returned for around the 4th time in only 10 months. I think the main issue falls down to the design of the ring, which is unfair to pin the blame on a fine company as they havent made or designed this ring. Adam, the manager, has been excellent, professional and empathetic and gave us a full refund, and even went to the lengths to hand deliver us a bottle of wine to apologise for an issue that wasnt his fault. Im aware the company has made a loss on this ring, but they have been excellent in trying to get it right for us and I can only thank them, in particular Adam Hogg, for their fine efforts.
Nov 4th, 2022

Very helpful staff
Nov 3rd, 2022

Great place, friendly staff keen to help. I recently popped in for some help and they quickly and easily sorted me out! Trustworthy and helpfully! Staple of Lichfield city Center.
Sep 17th, 2022