Lloyds Bank

Went in to set my son a account all to much trouble for the staff given the run around left and opened starling took seconds.. Lloyds bank staff need to there act together no need to the branch may as well shut the place
Apr 30th, 2023

Friendly and professional. V different from the useless hsbc across the way! Carry on with your great service.
Apr 25th, 2023

Beyond keeping money safe a banks first priority has to for it to be accessible by their customers. I could not pay off my credit card online, their system didn't work. I could not get help on the telephone, my call was cut off. Eventually I had to drive into town to make the payment only to be told that they could not process payment from my bank (Coop). Calls were made and eventually Lloyds worked out how to get my money and clear the card. The entire experience is a depressing example of a huge and clueless entity bumbling all over their customers, now ex-customer in my case.
Oct 5th, 2022

Great service
Mar 8th, 2022

I am leaving Lloyds at (Lichfileld branch) after 5 years as they are stuck in time, unwilling to change & provide a modern service The worst banking experience ever 2hrs on hold Then finally got in touch with a person who told me my next waiting time will be 3/5mins and a hour and 40mins later listening to a ring tone I've decided to remove all money from the bank and go somewhere else Appalling PLEASE dont waste your time with this bank/service However, over the past 2 days I have spend more than 11 (!) hours trying to contact their debit card fraud department. I actually spend most of my early mornings and late evenings listening to we are particularly busy at the moment and will answer your call shortly. I have not yet have the privilege to speak the right person but on a few occasions the line dropped, twice I got disconnected and three times I was put through to the wrong department (despite selecting the right choices). The service is diabolical.
Dec 23rd, 2021