Golden Eagle Removals

Very professional service; arrived on time, friendly and hardworking staff. Good value for money.
Jan 17th, 2023

Positive: Quality
Dec 28th, 2022

I'm not one to leave reviews but this is it... I had to move just a few pieces to my new flat and went with the reviews on Google to make the decision to go with Golden Eagle Removals. I booked a one-man van for 2hrs as I didn't have much and don't mind helping out. I'm only giving 1 star because the negatives outweigh the positives (mainly the great driver). I'll start with the positives: they were quick at coming back with a quote that was good value for the job and the driver was a lovely and very helpful person. Negatives: Daniel asked me 3 times to change the agreed upon time the day before the move although it was booked and confirmed 9 days in advance. Moving is stressful enough, the back and forth was not welcomed. But we compromised, so not that big of a deal, they came at 11am instead of 1pm. The worst thing happened when the actual van broke down not even 2km away from my previous flat. The driver lost total control of the van and we had to park (as well as we could) and wait for help to come. It could have been way worst if the driver lost control on the motorway... The mechanic came after 45min and worked on the issue. He came fully prepared as, confirmed by both the mechanic and the driver, it was an issue Daniel was made aware of. The battery was depleting even though the van was moving. Turns out the van had no alternator. Like 0. Not even a bad one, just none. Daniel took responsibility when speaking to the driver that he knew of the issue raised previously by them but didn't fix it (I speak a little Polish and could understand this while they were conversing). The mechanic did an amazing job and got us back on track in 30-45min with a "quick fix" that would get us there. But the van needed to be more thoroughly checked on Monday (I moved on a Saturday). I called Daniel to let him know of my experience and he laughed in my face saying he "didn't charge me for the congestion charge so what do you want?" and "I'm only charging you for 2hrs not 4hrs". Obviously prior to booking I gave him my new address and thought his quote was including the congestion charge. But no, it was a nice thing to do for him not to charge me the 15 for the congestion charge for my troubles. And it was nice of him to charge me for the agreed 2hrs instead of 4hrs. My main concern is not about the money that I spent (better than other quotes) but the lack of due diligence with the one tool that makes a removal company safe: the vehicle. The driver had to travel 40 miles in this van to come to me. Without an alternator. He picked me up to travel 40min. Without an alternator. Daniel offers good prices but at what cost for his associates and customers? It could have gone much worst for my driver and I hope he made it back safe and sound. So if you care about the wellbeing of others, please don't book this company.
Dec 17th, 2022

Excellent experience with Golden Eagle Removals East last weekend. The guys were incredible, super polite and quick. I thought the move might take an extra 30min but they managed to do it all in the pre programmed timescale! All of our things were treated with care. I would recommend them to anyone. Thanks!!
Nov 2nd, 2022

I had such excellent service today from Mike and his colleague. Highly professional and polite, and clearly experts at what they do. Very friendly too. I was recommended their company by my colleague, and I'll be passing on the news that her recommendation didn't disappoint. Thanks again!
Oct 10th, 2022