Dr S Bell - Triangle Group Practice

Even with a 111 referral its highly unlikely that reception will treat you with urgency The Doctors, however, are extremely patient and competent
Feb 23rd, 2023

Words can not explain the defeat you feel calling this Surgery. Its a sad reality that we do not have a medical system in place, and is never able to even talk to a Doctor much less to see one.
Nov 23rd, 2022

Awful! Been with them years as we live right across the road so still here through convenience cos noone wants to travel when theyre unwell right? We are not a drain on resources here but when we do need an appt you cant get one, phone line often says unrecognised when you manage to breakthrough the engaged line. Appts gone within a few mins each day. I saw a doc for a hearing test referral and she was so unhelpful suggesting maybe I was tired. She also said if her referral was rejected because something about me being under 55, theres nothing she could do for me? Why would a doc referral be rejected in the first place? Totally perplexing! Each time I try and use the service I am more enraged with the attitude and lack of empathy of the reception staff. Im not sure how this surgery can be allowed to continue to operate in such a way
Apr 27th, 2023

My mum went into the surgery to make an appointment. The blonde receptionist gave her an appointment and wrote down the time and date for her to attend. However on the date of the appoointment my mum arrived to be told, you have no appointment with the nurse practitioner a doctors appoinment has been made he'll call you. Sort of funny that as my mum don't have a phone, she got rid of it when she was hounded by the practice and NHS over Covid. She literally couildn't cope with the constand bombardment of text messages and calls. So... How's the Dr gonna call her? How's he going to deal with a private personal matter over the phone... he has no idea who she is whats gone on in her life and how she reacts to male Dr's, Very clever...NOT Anyways the woman who made the appointment in the first place checked the system and it basically looked like the appointment had been cancelled. After some choice words they rebooked another appointment for the next day. The old bird behind the desk seriously needs to retire, shes nasty. Plus if she spoke like that to me (the way she spoke to my mum) I'd have pulled her through the plastic.
Apr 2nd, 2023

1 star only because otherwise cannot post. The doctors are ok, but the receptionists are definitely doing the wrong job. I have booked an appointment on Ask First and the doctor has called me 30 minutes before it, when you are advised that your appointment could be late, not early. Obviously I have missed the call, as I m at work. I call in and all I get is an abusive woman telling me that they never give you a time, and that the doctor could call you at any time. To which I have tried to explain I had an email with the confirmed time, as she goes on shouting at me, that she works there, and she knows the rules. Never had someone angrier and more miserable. I called again to ask for the practice manager email address, and they could not share it with me, so I have been asked to write a letter and bring it in. I will report them to PALS because they are not only rude, useless and patronizing, but also trying to prevent me from complaining to their manager. How appalling!
Dec 31st, 2022