the-stitchery

Great find in Lewes. I was after some brown thread to match the buttons on my tweed waistcoat and there was every shade of brown thread to be had. The assistant was very helpful and 'The-Stichery' was popular with a couple of other customers there at the same time and everyone appeared happy with the service they received and I walked out with the perfect matching thread for my buttons.
Aug 16th, 2022

Nothing wrong with the products or shop itself; sadly I felt service was bristly, hurried and patronising this time, even with the shop literally empty. Friendly conversation I regularly enjoy with arts & crafts shopkeepers, such as over the simple decisions like colour accuracy and knit that are paramount for me, instead felt argumentative despite myself not disagreeing with a single thing the clerk had to say. While this knowledge would normally be very valuable, reference material for a brand match albeit averagely printed on a business class Epson from the brand's website (as I knew was the case) was assumed to be completely wrong and it felt like instruction was being given instead of listening to customer's viewpoint, disregarding the experience they are quite likely to have. When I was instead agreeing, the chatter was seemingly interpreted as impinging on the clerk or (I hope not) the owner's authority on the matter, when this is just normal customer whataboutery, who wants to make the right decision for their end customer, as in this case. Therefore implying that the customer's "eyes" do not know what they are seeing, and neither do their colour names mean anything. Unnecessarily combative and curt. That indecision could be calmly assuaged not brushed off. I don't believe even a thank you was given in the very fast, 2 minute transaction, after which I very much wanted to just leave. Just not friendly at all and really put me off going back for my local custom apparel business. Must have caught them in a bad mood as I normally enjoy taking my time and picking up a few extra things instead of being lectured about basic colour theory. I'll update my review if I go back and don't feel the same way. Even the most established craft suppliers need to understand that in this day and age shopping experience is 100% of the sale and politeness goes a long way. The newly situated Tashtori - next door - who I've been a patron of since it was "Jevoncraft 2" on Station Street some 20 years ago is much better.
Jun 5th, 2022

Ghastly experience! Unpleasant, unfriendly, lacking any interpersonal or customer service skills. The person running this shop should really undertake some training or find something else to do. Unhelpful and confrontational.
May 13th, 2022

Completely lovely visit here. Really helpful and friendly. I'd definitely recommend.
Mar 17th, 2022

If you require anything sewing related this shop is a slice of heaven. Like a candy shop for crafters. Expert advice is always on hand and the selection is outstanding.
Jan 5th, 2022