Cordelia James Ltd Lewes

Appalling customer service an business practices. I ordered an item online as a gift, only to receive an email notifying me that it had gone out of stock (which it wasn't when I purchased). Having rung around their other stores to check if there was any stock elsewhere I understand that they list all of the items that they get in on the website, but also put them out on the shop floor, so if something sells via one of the shops the website does not update meaning there is no way of telling whether you will actually get what you order. When my partner rang to complain about this she was completely brushed off and told 'try again next year'. Deserves to go out of business.
Aug 21st, 2022

Quite upset by the rudeness of the shopkeeper (presumably the owner) who made a snippy comment to my 80 year old mother which was totally uncalled for, and far too haughty to be able to apologise. Please take some lessons in customer service and, while you're at it, business management - your customers are your business! We were very happy instead to go nextdoor and spend our money in Alexis Dove - who were very pleasant!
Jul 16th, 2022

An extremely unwelcoming and uninformative welcome to this shop where I have spent loads of money - by the owner no less! Not surprised to see another bad review. I can certainly spend my money somewhere else!!! Never going back there again!
Jun 17th, 2022

Please think twice before purchasing with this company! After being a customer for many years and spending a small fortune I had to bring back a faulty dress after the first wear. I knew that they would be difficult as years before I had a horrible experience with them when trying to return another item. I was sent away and told to come back by a member of staff who was completely disinterested in helping me and was unable to make a decision without the owner or the owners daughter being there? This meaning that I had to drive over half each way to try and get this resolved. I then phoned and emailed with my complaint about my dissatisfaction on how I been treated in the shop. I was made to feel that this was my own fault stating that I had brought back many items before which was completely untrue. The whole experience was distressing and undeserving. I contacted the manufacturer directly and they exchanged the faulty item straight away. Cordelia James are happy to take your money but should you have any after sales issue please beware. Also I would like to add the other 5 Star review on this site is from the owners daughter that runs the shop?
Feb 20th, 2021

Nov 9th, 2018