The Watch Source Ltd

I have been dealing with Lee and the team at TWS since 2012 when I purchased my Jacob & Co. I have since gone on to purchase all of my other time pieces from TWS and even been guided in how to build my watch collection, acquiring some very sort after watches at a fair price. I would say I consider Lee and his team to have become good friends over the years. TWS always look after me and those I recommend are always very happy. They never sweat the small stuff, always happy to humor my latest watch fascination or rant about rolex (haha) In short, 100% recommended. I wouldn't go anywhere else for my purchases, and haven't for a decade.
May 3rd, 2023

I had wanted to post a positive review following receipt of my Brietling Avenger Seawolf within a couple of days of placing the order, however the watch did not come with a certificate of authenticity (COA). Having done my research, this is as per Brietling policy; you need to request the certificate of the watch if purchased as new. Having emailed the team I was constantly referred to their warranty, which was not what I was challenging. The Watch Source team could not prove to me the watch itself wasnt pre-owned, reconditioned or in fact a high quality replica. Im now faced with sending the watch to Brietling Service Centre for examination at cost of 350 in order to acquire a COA, when it wouldnt cost the business any money to request the certificate itself.if in fact they had acquired it from new. No explanation received yet.
Dec 14th, 2022

A very good experience and cant thank Lee enough.
Oct 18th, 2022

Bought a rare watch from this company and directly through Lee only 2 years ago. Now, contacted them to sell my 3 watch collection, all top, rare, classic Swiss timepieces. The offer was 50% of the original price paid BEFORE the vat. Ie. An 18k watch was sold for less than 7k. Call it capitalism or business I saw it as an insult but went ahead as I needed the funds elsewhere. 2 months later - no receipt. The bank asked me for a confirmation of source of funds - hes not in the office on Friday (picking up his daughter from school, ok) no number to call him directly and no cooperation from the office. An email then received with a pathetic letter saying they bought the watches from me. No reference number, no invoice number, no real official confirmation. Just a pdf letter you or I can produce and attract more attention of a counterfeit or illegal source of funds To my dismay he responded 3 days later (!) That is a proper receipt, if your mortgage lender is unhappy please have them contact me I call again on Tuesday asking for Lee again, and again hes not in the office. May I have his mobile number? NO. May he call me back? NO May I receive a receipt please? YOU ALREADY GOT ONE. Is that a believable scenario for a watch seller/ buyer in the UK? Would you trust them with your precious timepieces? I say no. You decide for yourself.
Aug 2nd, 2022

Bad service, bad communication, just bad overall
Jun 26th, 2022