The Groom Room Letchworth

The only reason I'm putting even 1 star is so I can leave a review. Personally I would put 0. The blonde lady in the groom room was disgustingly rude. I have never ever been spoken to in such an awful way . Such a shame as the actual staff in pets at home and the vets are wonderful and lovely. I will never be going back. Absolutely avoid at all costs. Shocking.
Feb 20th, 2023

unprofessional kids, I'd avoid this place I told them my dog would be loud and was very vocal but they ignored me took the booking then had zero patience with my dog called to cancell half way through because they would not be patient with the dog but still chaged me and was very short and rude on the phone also when I picked him up he was still soaking wet and expected me to dry him myself absolutely shocking service the kids in there just care about there paycheck not about animals or doing a good job really dreadfully run appawling service
Jan 10th, 2023

I was sceptical because of some of the other reviews but my little puppy loved his trio and they were really knowledgeable and friendly. I also had a 50% off voucher for a puppy groom if you register you puppy with VIP Pets at Home. :)
Oct 23rd, 2022

Sanitary trim gone wrong My dog had his fifth free groom. Picked up, Max had been good they said and paperwork didn't suggest otherwise. Had to return the next day as Max was in pain overnight with very sore, red marked privates becoming lumpy later on, several nics and was scooting due to discomfort in the bottom area. I'd also paid a vet for cream for his discomfort. I didn't receive a sorry but was met with rudeness, denial and her insulting my intelligence. Tara claimed he was full of knots so shaved him round his hygiene area, said I wasn't told of this as she deals with it all the time, told me I'd signed the TS & C's so to expect razor burn from shaving, denied the nics were from the shave but me with my daily brushing, denied notes were on the system that I'd insisted six months previously that only scissors were to be used on his privates and said I was rude at the previous groom to their colleague apparently asking of his qualifications. This was in response to me asking of hers due to her assessment in 2 weeks. The conversation ended abruptly with, we will have to agree to disagree. There was no empathy towards my dog, the situation or reimbursement for the cream. I have photos but Google not allowing.
Sep 20th, 2022

Excellent service with trained professionals. Even managed to clip my very anxious dogs nails
Jan 20th, 2022