J Alexander & Co

This is no way to run a business! We have a leak above our kitchen ceiling. I asked J Alexander if they could help. They requested a photo of the problem which I sent. I was advised that I would be telephoned. No telephone call. I called again and spoke to someone who took 16 minutes to insert our plumbing problem and our address and postcode into his computer. He said that as it was school holiday time it would be difficult to find a time when they could visit. I was delighted when I was offered an appointment in three days' time. I was sent three reminders of the time and date of the appointment. NO ONE TURNED UP! Our telephone calls, texts and emails elicited no response. If they didn't want the job they should have said so. This has been a stressful and distressing time. I would not recommend this company.
Mar 3rd, 2023

It was clear from the offset that he wasnt going to fix our boiler but he needed to keep the clock ticking to hit his 30 mins. He then said our boiler was dangerous and placed a sticker on it. We called out Worcester Bosch the next day who said it was an easy fix and in no way dangerous. Lesson learnt, go with the proper guys, you know it'll be fixed and you know the price is fair. I now know why plumbers get a bad name. Service: Water heater repair
Dec 5th, 2022

Positive: Responsiveness Service: Heating system repair
Dec 3rd, 2022

Rude, vague about what he was doing, would not give a price then charged 265 for an hour, for putting in a temporary plastic pipe in the wrong place and getting water all over my things in a storage cupboard. He kept asking me questions that he should have known as a plumber and he would not get in the loft to find out what the pipes and the tanks were doing and kept asking me if I knew things he should've known. He said he couldn't go in the loft because he didn't have a ladder with him ... he turned up in a smart car ... but I had a long step ladder here, so he could have gone up there. He didn't listen to what I said and was unpleasant when I told him it was wrong. AVOID AT ALL COSTS Service: Plumbing pipe repair
Sep 27th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Jul 21st, 2022