Grundfos Pumps Ltd

May 4th, 2023

An amazing place, very helpful staff, very professional
Feb 7th, 2023

If I could give zero stars I would. Absolutely appalling service and attitude. I'm a tenant and my landlady had to replace my broken Grundfos pump. The engineer was rude and belligerent. My landlady had assured me she was told by Grundfos the pump would be replaced under warranty. The engineer said flat out it wasn't under warranty and refused to do the job, demanded payment upfront. My landlady was not immediately reachable for payment so he threatened to leave after 20 mins. I've now lived for 2 weeks with no way of properly using my kitchen sink or washing machine (basement kitchen so I have to have a working pump). I felt misled and confused. They wanted 337 for the pump plus labour. The previous pump only lasted 2.5 years so that seemed outrageously expensive. They bullied me verbally over the phone- a manager told me I was not her concern because 'I'm not her customer' as I wasn't the one footing the bill. The engineer proceeded to tell me 'this is why I hate domestic jobs' and refused to show us how to clean the old pump or make it useable temporarily even though he said it was possible to do so. Abysmal attitude from all involved. No sense of wanting to do a good job, just demands for payment and scolding me for not knowing their policy before they explained it. Avoid at all costs!
Feb 7th, 2023

New broken pump, dont want to know about fixing it. Pointless warranty
Dec 20th, 2022

Jun 1st, 2022