Salisbury House Surgery

As is the case with all GP surgeries nowadays you have to call at 8am and keep calling back one after the other to get even onto the on hold list which is only 20 callers. This takes about 5 minutes usually when Ive done it. Once you are through to the top 20 you tend to have another 30-45 minute wait. However, once you speak to the receptionist they are friendly and I've never had a problem getting an appointment for myself or my children. The doctors are professional, kind , throrough and knowledgeable. Always happy with the care we receive.
Apr 1st, 2023

Once you manage to see a doctor they are really helpful. But good luck with getting through the rudest receptionist ever! On number of occasions I was dismissed and informed that there is no appointments for the day and when my partner called few minutes later got the face to face appointment same morning. Shall I add I speak with accent and my partner is English? We witnessed on each occasion when in surgery the change in behaviour and service provided is so noticeable that makes you uncomfortable hearing how she address people speaking with accent and how dismissive she is. Its shocking to know any place tolerate this kind of behaviour
Feb 24th, 2023

If you want to book an appointment, be prepared to wait on hold for half an hour, minimum.
Jan 24th, 2023

I have been with this surgery for nearly 40 years. They have always been professional and friendly. The only reason I have given 4 stars is because its difficult to get through via the phone, but that is not their fault, it is definitely not because of the surgery. I find they are brilliant and I have never had a problem.
Jan 2nd, 2023

In the mornings the line just disconnects. I waited 45 minutes after a txt prompt to book an appointment. I was told they will call me in the afternoon. Now they are shut and I'm left hanging with abnormal blood test results. The MK hospital urgent care unit advised them to refer me to a specialist, which they keep delaying upon sight of the blood test results. On a previous occasion they had me have a hearing test, and told me that I will get referred to Luton hospital for further test. Never got my referral letter. When I complained they told me it can take a month, so I waited 2 month. When I phoned them again, that the referral is still missing, they claimed that they have no record of me ever attending their hearing test in the first place and they lost all the initial results with the inhouse specialist. But they can book that in for me again, so she can refer me to the hospital again....I never went back with this.
Apr 2nd, 2023