Sequence UK Ltd - Head Office

One of the worst companies to ever do it. Zero care for tennents.
May 4th, 2023

I am a tenant and each year a gas certificate is needed. Every year the gas engineer makes an appointment then does not turn up. Contacting Sequence to complain and get a different gas engineer is a nightmare. They don't return your calls, deny that you have complained before and always say it is a new staff member as an excuse. Then 12 months later you are going through the same problem when they send the same gas engineer again.
Feb 15th, 2023

Considering the fact I had to wait 3 months for a working toilet because the toilet was not the right height for the toilet to flush properly, I am now being blamed for said issues because apparently the toilet was raised for my "disability issues".... 1) Nothing to do with my disabilities, 2) My disabilities are not "issues", 3) The way you not only discriminate, but do it in a typed out email....
Feb 8th, 2023

Asked re. buying a property (Fox & Sons Crawley) and the young lad, cheeky boy, was really unprofessional on the phone. Good advise but not too happy with the way I was spoken to. Proof is that he'd never sent me the email he also said he was going to send. Really unimpressed
Feb 7th, 2023

Awful company. The team are incompetent, rude, unprofessional and do not care about their tenants. They will lie through their teeth, deny any accountability for maintenance and disregard claims. We had a plumbing issue for over a month, a broken doors for over a month and could not access the property if nobody was home. Frequently had to break in and climb the fence to get in. Most recently we were lied to regarding fixing structural damage to the property and have had to deal with the coldest months with decayed windows and a broken back door. They lied and told us these would be fixed when we moved in and 9 months into a 12 month contract these have not been fixed and we are told they have no obligation to fix them. We have been passed to 5/6 team members, they all share the same attitude and it looks like this is embedded in their company ethos from the very many complaints they get. They get you in the door, and they are super nice and kind and then once you are in and the contract is signed, that is where the customer service ends. They are scammers, if you have young children or health issues, steer clear as if any emergencies arise, you are in your own.
Feb 2nd, 2023