Lloyds Bank

Banked commercially with Lloyds since 2004 used this branch locally since then & with lloyds personally all my life. Needed to get some ID & proofs verified. Nobody wanted to help, the irony being one was a Lloyds bank statement. Everyone was rude that I spoke to especially girl on deposit desk and seemed quite smug with it. Poor service, massive culture change there, will only use when I must. Lost their personal touch!
Apr 29th, 2020

Opening times are ridiculous
Jun 18th, 2022

Abysmal service considering all I want to do is arrange a meeting for a specific day.This is no reflection on the LB branch as I have yet to speak to anyone from there which is a shame as they have never let me down in over twenty five years as a loyal customer to them.The telephone and on line system is next to useless though.I wasted over an hour and a half attempting to get a conversation with a human being ,only to be told no appointments in area for three weeks which was no good for me.Not happy at all with a company I have always had confidence in.would I recommend to others ? After my experiences today ....NO
Feb 17th, 2022

Not too busy at time of my mid-morning visit, two tills available, short wait, helpful and friendly cashier who dealt with my query quickly and efficiently, good social distancing in place.
Nov 18th, 2021

Understaffed and dodgy ATM machines. Last experience was the ATM machine eating my card and therefore needing to be replaced. The one person working at the bank was unable to retrieve the card whilst doing other tasks
Jun 13th, 2021