Tender Years Day Nursery Leigh

Absolutely amazing. Staff are great and as a first time mum with many questions they've put me at ease and answered them all and been so professional and friendly. Happy I chose this nursery.
Aug 13th, 2022

Staff are rude constantly doesnt accommodate special needs
Jun 18th, 2022

Positive: Professionalism, Quality, Reliability, Responsiveness, Value
Mar 26th, 2022

Positive: Professionalism, Quality, Reliability, Responsiveness, Value
Feb 26th, 2021

I'm still so angry and upset at the whole situation but also thankful that the outcome wasn't as bad as it could have been. A week ago, our son attended nursery as he we would. 12:30 came along and my mum picked him up, as usual with me and Max both being in work. When Cillian was coming down the stairs he had a fall and bumped his head. An accident report had been filled and sent through to us followed by a call. "2 members of staff have been going down the stairs with Cillian, they've put his left hand onto the rail and told him to hold on but hes taken a step and had a fall" The seriousness of the accident hadn't been made clear. They said he has had a fall and a bump. Once I got the daily log through later that day, the nursery stated that he had to be woken up when my mum had been to collect him. Seeing this, I've called them back and asked for more details. Cillian had been woken up and then led to the stairs, at the top of the stone staircase they have then placed Cillians left hand on the rail, leaving Cillians right hand free and told Cillian to hold on whilst letting go to then grab his right hand...not supporting him by already having his right hand before letting go of his left. Why on earth could 2 members of staff not have a spare hand to take his right hand and ensure this didn't happen? A 2 year old, non verbal, half asleep child had been guided to the top of a stone staircase, unsupported and had taken a fall from the top to the bottom and they tell us they had told him to hold onto the rail. 10 stairs in total. On what planet is that acceptable and to only send him on his way with a cold compress and to say to keep an eye on him when he's sleeping... A trip to A&E later and the doctor tells us it's a miracle he has come out of this accident with just a couple of bumps and bruises. What would have happened if he broke something? An arm? His back? His neck?! Since the accident we have had a meeting with the nursery manager, who wasn't there at the time of the accident (this was the very first thing she said when we sat down for the meeting, immediately pinning the blame on one of her other members of staff!) but has since had time investigate what had happened. Firstly, didn't ask how Cillian was after the accident. Secondly, again made a point of telling us they had told our non verbal, half asleep 2 year old to hold onto the rail and when we asked why this happened, why he wasn't supported...her answer was a confused blank expression. Anytime we stated that we don't feel our son is safe to return back, her response was "I completely understand" this was the response to anything we said along with the blank expression. This shows and proves we are right in removing him from this nursery with immediate effect. It's sad because overall Cillian had been making improvements and progress being there, he had gained trust with the staff working there as well. Our son had made great strides in his development but we've since had to unfortunately put that on hold. His safety far outweighs anything else.
Jun 14th, 2022