Bride 2 Be Lancashire Ltd

Hannah as a bridal consultant was absolutely brilliant and found my dress within minutes of me arriving very stressed and frustrated at not being able to get what I wanted. She was so attentive and kind and really took the time to understand what I wanted. However, when ordering my dress, I was strongly advised by the shop to go for the size of dress for my biggest measurement, this was my bust which was very slightly into the next size up (two sizes up from the sample dress, which had zipped up but was tight on the bust). Despite both my mum and I agreeing that one size up from the sample would suffice, given the sample had zipped up, the shop strongly advised to go on their recommendation based on my bust size. When the dress arrived in December the shop themselves commented that they should have ordered the size smaller, and reassured me that it would not be a problem when it came to alterations. The seamstress was fabulous, and really worked hard and tirelessly to get the dress to where it should have been, however, due to the dress being so big on me the seamstress was only able to take it in so far to not alter the actual dress style itself. This meant that it was now too big at the back and on the waist and provided very little support across my bust. The seamstress said that she did not understand why the shop had ordered this size of dress and had the smaller size been ordered it would not have been a problem. The seamstress noted that before any alterations had taken place, on wearing the dress it looked like I had lost over 4-5 stone it was so large on me, when actually - I har lost less than 12lbs from purchasing my dress to my first fitting. Following alterations I could very easily fit my arm down the back of the dress as there was more than a two inch gap, despite the seamstress adding in larger padding to support my bust, I still had to constantly fix my bust position due to the dress now offering no support whatsoever. When arranging collection of my dress just over 2 weeks before my wedding, I mentioned my disappointment over the dress and the anxiety I had felt due to this. I was told that had I have called after my second fitting (3 weeks before my wedding) they would have been able to sort this out and order a new dress urgentlybut as I had left it so late there was nothing they could do. The lady I spoke to insisted on this being my issue as the shop can only advise on what size to order but having never ever ordered a wedding dress in my life, both my mum and I were going off advise off the consultants who we assumed would be experts. I felt this was poor from the shop, and it did not help my anxiety or relieve my stress. On collecting the dress, we were asked where our double duvet cover to collect the dress was.I had not been told about this, and despite my mum having vouched for me - having been at every fitting and also having been in the room while I had been on the phone to the bridal shop, the lady who greeted us insisted that it was definitely us who had got it wrong and not them, and frankly was a bit rude in doing so! My dress was truly beautiful, and every bride should feel like a princess on their special day. And I did. But I did also feel self conscious and unsupported in a dress that when I purchased made me feel incredibly confident and supported. I did feel this tarnished how much I enjoyed my day, as I felt incredibly self conscious when having pictures taken, and have been very nervous to see photos from both our professional photographers and guests due to not looking how I would like to have looked. I was very disappointed in how this was handled by the shop. I was not asking for anything other than compassion and an apology but this did not happen. Hannah was truly amazing as my initial consultant and she is truly dedicated to her role. She is the one and only reason I would recommend this shop for your wedding dress - however I would be weary on the size to order and go with your instinct. Had it not been for Hannah Im not sure I would recommend at all!
Apr 16th, 2023

Brilliant! Last min appointment, absolutely lovely staff, really helpful and made me feel relaxed as I'm quite self conscious, such a big selection and for all budgets. I'm so happy I went there and I LOVE my dress, thanks so much xxx
Apr 6th, 2023

The experience of watching my daughter trying wedding dresses on was lovely they treated Lynne like a princess and nothing was to much trouble even made us a brew when Lynne chose her dress there was tears all round they made it very special thank you so much would definitely recommend going here 100%
Mar 27th, 2023

Fantastic service, Nicky was so patient and attentive and helped me explore all the options, including those I hadn't considered to ensure my final choice was so well informed and perfect love my dress xx
Feb 17th, 2023

Amazing experience. So many choices of dresses.Calm environment, one to one attention. Made to feel special. Not rushed. Discussed likes and dislikes of each dress. Overall an amazing experience. Thank you so much Hannah and Nic.
Jan 21st, 2023