Best Friends Vet Group, Leicester

Apr 3rd, 2023

Went today with my dog after she's was crying in pain and limping. The vet made me feel absolutely awful was raising her voice at me almost shouting, I had to ask her to stop shouting at me. She told me my dog was over dramatic and needed pain relief and wanted to send us home. I pushed to get an x Ray as the dogs foot was nearly pointing sideways. They finally agreed. When we returned they told us the dogs leg was completely broken, both bones had snapped in the same place. I was to scared to go in myself after the way spoke to me and made me feel when I dropped her off that my husband went in. She was just as rude to him and refused to put our dog down and made us feel absolutely awful. We went to another vets afterwards who were brilliant and very understanding. My husband had to email a complaint about the vet, and we will be moving vets after this traumatic experience. The only thing is the receptionist was very nice and stepped in when the vet was shouting at me. She was also very helpful with my husband. Other than that absolutely worst vet I have ever encountered. Vets name is Dana Ulman Receptionist name is Sam Blackshaw
Mar 25th, 2023

Jan 22nd, 2023

After my cat became extremely sick I moved him to Broughton vets after poor advice from another vet surgery. Rebecca has been fantastic and was happy to spend a lot of time discussing possible treatment approaches. Round the clock treatment care at home and Rebecca's treatment plan essentially saved his life.
Jan 14th, 2023

Very pleased with today's visit, my dog needed pain medication
Dec 29th, 2022