Sandicliffe FordStore Leicester

Booked service and MOT in 3 weeks in advanced. Collected my van at 8am. I asked before hand if I could keep the rear cabin locked due to expensive equipment in the back to which I was told yes. They called me at 3pm saying they couldnt do the MOT as rear cabin was left and would terminate the MOT despite me saying I could be there in 10 minutes. I left work and rushed down to drop the other key off. They told me they terminated the MOT but would do it before dropping it back. They dropped the van off at 5pm but said they didnt have time to do the MOT!! Being bank holiday weekend there is no time to get it done before it expires so have had to rebook elsewhere. The MOT tester was rude on the phone and said its my not problem if you didnt leave the key and couldnt wait 10 minutes and hung up. I appreciate they cant wait around but the attitude problem and incorrect information has caused lots of inconvenience!
Apr 27th, 2023

Thank you to Darren Smith for all the help getting our new motability car. Nothing too much trouble. Very helpful and great communication.
Apr 27th, 2023

Chris brown was super helpful and explained everything I needed to know with no problems, really recommend this place 100%
Mar 30th, 2023

I wanted to email personally but couldnt find where, so thought Id leave a review here. After having issues with my car, and garages turning a blind eye I came to Sandicliffe. Even though they said diagnostics were fine (like everyone else), the technician (Mike I think his name was) listening to my issues and was able to come up with 2 possible solutions. Thankfully he did, it has sorted the problem and my car is running great again. Secondly Kam was excellent, communication was brilliant, kept me informed throughout the whole process. Id also like to thank the speedy turnaround. If anyone reads this please pass on my appreciation to both. Thanks.
Mar 27th, 2023

Sales staff where great, paid cash no quibble, even paid for the extended warrenty. After only 6 months of having the car 2 problems had popped up. 1 was the electric window got stuck, the other is the suspension pads need replacing as they are end of life. I have called up the service team on both occasions and was told even through we paid for the extended warranty they couldn't tell us if those faults would be covered and if they won't there is a 75 diagnostic charge that will need to be paid for. The extended warranty lists off the features so I would assume that their service team would have been appropriatly trained to go yes electric windows are covered due to this, or no suspension pads (as both where very specific faults) wouldn't be before we get hit with a 75 diagnostic bill. Consequently I have paid to get both parts fixed independently which has so far cost me an additional 800, for a car that was only work 5K. Won't be rushing back for my next car sales from them.
Apr 18th, 2023