Mercia Group Ltd

The accountancy practice I work for have been dealing with Mercia for many years. I've recently had a small issue which needed resolving and Sarah Maguire in Marketing Services stepped in to help resolve this. What could have remained a problem was picked up and resolved quickly due to Sarah's intervention and further follow-up. Outstanding service from Sarah !
Jul 24th, 2022

Critical: Communication, Professionalism, Quality, Value
Jul 25th, 2020

hard work. emailed for details as not a customer. had a phone message with promise of email. no email. phoned again a few days later, got cut off by their system. phoned again, they had a computer issue and promised a call back - did not call. I Phoned again, finally spoke to someone and asked to buy a product - couldn't do over phone with card, had to open an account. Three days later I have an account but the documentation will not open - I have emailed support twice and still not had a proper reply and this is day 2. another email sent. shocking back office systems and customer care.
Sep 24th, 2019

Aug 21st, 2018

Apr 3rd, 2018