Mario Pizza

The best pizza in Leicester!
May 1st, 2023

I hate to leave a bad review but I was really disappointed tonight. We ordered via Ubereats to treat our daughter to a pizza who was patiently waiting. Then 20 minutes later I went in the app to check the delivery time and it said our order had been cancelled but due to them already starting the order it was still charging us over 30 as a cancellation fee. I panicked Id accidentally clicked something to cancel so quickly rang them and the man I spoke to on the phone was almost laughing at me saying theres no way hed deliver to our address as its too far (15 mins away) and was being really patronising calling me love with his sarcasm. Firstly why do they allow me to order if Im too far away? But it theyd have rang me immediately to apologise for the mistake I would have respected that. The fact they didnt even get in touch and luckily I went back on the app otherwise I wouldnt have even known. We had to then place another order elsewhere and finally got some food 2 hours after the initial order. The customer service is what failed them here. I think it was a blessing in disguise as reading the numerous 1* reviews left about how awful the food tastes was maybe a dodged bullet.
Apr 15th, 2023

It was PERFECT!!! I love pizza and this was top tier!
Jan 27th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Dec 15th, 2022

Dec 7th, 2022