Jacob & Joe

Really poorly ran opticians. Never answer the phone and they're barely ever open. Ordering glasses from them can take over 4 months and when mine came back the lenses were fitted upside down. A true shambles of a business. I'm truly sorry for being so negative but its the truth. I'm currently unable to buy contact lenses online as I don't know my prescription and nobody is answering the phone as usual. I will be changing opticians as I am tired of the poor service!
Aug 12th, 2022

May 3rd, 2023

Very very poor indeed. Have tried several times to get an appointment for an eye test because the employer is linked to them. If you dont have any appointments then at least have the decency to put a message on social media and on the door. Yes I even called in person just to find it locked. Either provide a service or go home.
Nov 15th, 2022

BEWARE they took off us for glasses that were never to be produced and have possibly cut and run as the shop is never open with no communication not answering the phone or emails for weeks only info on their social media is staff shortages !! anyone who is waiting for their items instruct your banks accordingly!!!!
Oct 27th, 2022

I emailed over a week ago now for them to email over my eye prescription so I can get glasses elsewhere. They never replied and I have called over 15 times, they never answer. I left a voicemail with all my details on and still nothing. Would definitely not recommend very bad service.
Oct 4th, 2022